Clear terms for a smooth cleaning experience
We believe transparency builds trust. Our service policy outlines exactly how we work, what to expect, and how we handle everything from booking to completion. Read through our full terms below.
Simple booking and depositprocess
Schedule your service, confirm details, and secure your appointment with a small deposit to get started.
Book your service
All deep cleaningrequire a 50% deposit. Bookings are not confirmed until the deposit has been received. The remaining balance must be paid before leaving the property.
Secure deposit
A small deposit reserves your appointment slot. Full payment is due before service begins. We accept flexible payment options to suit you.
We visit your home to understand what you need
Before we start, Natalia conducts a walk-through of your property to assess the size, layout, specific cleaning requirements, and any areas that need special attention. This lets us create an accurate quote tailored to your home and cleaning goals.
How to prepare your home for cleaning day
Simple steps to help our team work efficiently and deliver the best results for your Glasgow home.
Clear and secure access
Clients must ensure clear and safe access to all areas included in the service. Personal belongings and valuables shoud be safely stored. Delays due to lack ag acess may reduse service timeor incur additional charges.
Additional work
If extra cleaning required beyond what was originally agreed, this will be discussed and quoted before processing. Additional charges may apply. In come cases, a separate booking may be required.
Cancellations or rescheduling.
We understand plans change. Here is how we handle additional services, cancellations, and rescheduling so you know exactly what to expect. A minimum 48 hours is required. Cancelations made within 48 hours may result in loss of the deposit. We reserve the right to reschedule in unforeseen circumstances.
Your safety and ours matters
We follow strict protocols to protect you, your home, and our team during every cleaning visit.
Health & Safety
Any hazards must be disclosed in advance. Friendly pets are absolutely fine; howeverwe ask the pets are kept out of active work areas where is possible. We may refuse to stop work in unsafe or hazardous conditions.
Service limitations
While we aim for excellent results, some stains, damage, or wear may be permanent. Results depending on the condition and materials wothin the property.
FEEDBACK & SUPPORT
If you have any concerns, please notify us within 24 hours. We will review and aim to resolve any issues where possible.